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Compatibility notices for USB 3.0 - Knowledgebase / General - NaturalPoint Help Center

Compatibility notices for USB 3.0

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Some USB 3.0 chipsets and drivers are known to have compatibility issues with NaturalPoint and OptiTrack USB devices.


USB 3.0 is designed to be backward compatible with USB 1.0/1.1/2.0 devices, however some chipsets and chipset drivers have problems supporting that feature.



  • USB devices are not recognized at all, get recognized and drop out, or crash on application exit or system shutdown.



  • First, update the USB 3.0 drivers to see if that resolves the issue
  • Switch to using USB 2.0 ports on the PC instead
  • Install a separate USB 2.0 card if no USB 2.0 ports are available on the PC


Controllers with known Problems:

  • Intel(r) USB 3.0 eXtensible Host Controller Ver
  • Some Eltron chipsets
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