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Compatibility notices for HP Computers and NaturalPoint USB devices - Knowledgebase / General - NaturalPoint Help Center

Compatibility notices for HP Computers and NaturalPoint USB devices

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Some HP workstations are known to have BIOS USB compatibility problems.

 

HP Models with known problems:

  • HPXW4600 and HPXW8600

 

Symptoms:

  • Installation of the NaturalPoint/OptiTrack software and/or USB drivers will fail when NaturalPoint USB devices are plugged into the computer.
  • When powering up the computer it will erroneously try to boot from the NaturalPoint USB devices, even if USB booting has been disabled in the computer BIOS.
  • When shutting down the computer it will crash/blue screen if the NaturalPoint USB devices are plugged in.

 

Workarounds:

  • Ensure that the NaturalPoint USB devices are not plugged into the computer when :
    • Installing the NaturalPoint software
    • Powering up the computer
    • Shutting down the computer
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