The distributor you're forcing people to shop with in Canada is absolute garbage. Can't buy from their website, website is complete ... well, just take a look. They force customers to call them to place an order on the phone so they can make sure you're buying what you want to buy (for real, I'm not exaggerating - I couldn't even place an order via…

Dear Support,I love the new Steam game Kartkraft but it is not supported by my TrackIR. I play the game since last year when it was released in early access.Could you add support/tracking for this game? Thank you so much,Cheers,Thibaud

Maybe it's me, but the live graph view seems to only show data in live mode, and the channel view only in edit mode. Why not just have one graph view mode that shows live data in live mode and channel data in edit mode? Right now you've got two modes and two views, and only two of the four combinations work.

When exporting to CSV, it would be nice to be able to export labeled markers optionally without the markers associated with rigid bodies (still exporting the rigid body CS, of course). Right now it seems like you have to export all or none of the labeled markers

The help center appears to support HTTPS, but optitrack.com links to the HTTP version instead.

Maybe not an issue for the experienced user, but as I'm learning the software, it would be helpful if widgets displayed tooltips on mouse hover.

The TIR software seems to have a problem distinguising the buttons on a throttle & stickIE. The warthogthrottle button 1 and the stick button 1 does the same thing in the TIR sotware.. this is true as long as i use the Warthog as a DX stick.It seems that it does not number the sticks but just looks for a button number regardless of what device it c…

Motive would a greater asset my organization if the process that consumes the tracking data (typically in the form of CSVs, but subject to change) could pull data when it's needed, rather than having to be pushed by the user.I am a developer of the process that consumes tracking data (consumer).There are a number of problems with Motive's current c…

FYI I tried to register for your forums and the Captcha part says you need to upgrade yourselves...so I cannot complete the form till your company has done that...RegardsLaurie

Dear OptitrackWe have found that when retargeting to the Optitrack solver the spine joints are very limiting and a lot of fidelity is lost particularly in the curvature of the spine. If the solver could consist of more spine joints around 5 as opposed to 2 this would greatly enhance the quality provided by Motive. As the animators at the moment hav…

Thank you for adding the feature of the graph following when I want to fill gaps in, in Motive 2.0. However there is still a limitation of using the graph editor, when I zoom in to view the graph tangents it sets the start/end of the take if this could be removed and completely not assigned to the graph movement this would be very useful.As I would…

One of the features that would be useful is to adjust the marker weighting value it has on the movement of the global optimization solver. This is particularly relevant on the toe bends when we have had different actors in the suit and the toe is over bending, having the ability to control the weight parameter would be useful.

One of the most frustrating things about using Motive is the automated labeller we spend so much time in post due to the labelling results, particularly if we have many occlusions/loose a marker if the automated labeller was more velocity based then we shouldn't have to re-label markers if they were static on the before & after frame of the occlusi…

Dear OptitrackIt would be great if you could add the ability to code in the software sometimes I am often repeating commands over and over, whilst the batch processing tool is really useful it would also be good to have the ability to write our own functions etc and assign it to custom buttons and run it in software.

Hellowill there be a profile for project cars 2 ?

Hello,I use the TrackIR 5 since about 2 years now, just wondring if you can addfor future updatefor being able to assgin a button of a joystickor throttle. thanks.

One of the areas that could do with improving are the automated labelling results.If there are a vast amount of occlusions the data is unusable regardless if you attempt to manually label by hand and then re-run the automated labelling. It would be worth having a velocity labeller as I have seen it from some propriety systems that there are no swap…

One of the most frustrating features of Motive is if you are zoomed close in on the graph and looking at the tangents of the curve, when you press find next gap/previous the graph does not follow. It would be useful if setting start and end points were separate and when you are zoomed in the graph followed regardless of the start/end point.As the g…

Would be really useful if you could set in and out points on the timeline like you can do with a mouse but with hotkeys this would speed up tracking production turnaround.

One of the frustrations I find is having to constantly save the project during capture in order for Motive to log the takes captured. If I forget to press save etc then I could loose the data. This is also quite time consuming when shooting lots of data!It would be good if Motive did this automatically when finished capturing.

I'd like to see occluded marker names highlighted in the selected marker labeling list, so when I've got an unlabeled marker selected, I can choose Label Marker> and then see the highlighted markers in the list, to more quickly make the choice.This would greatly reduce the time it takes to scan the list for the marker choice, on those occasions whe…